[zinatron]

Hello everyone, the representative asked me for an invoice. He says we couldn't verify the invoice even though I gave him a real invoice. Why are they so stupid and who is verifying the bills?
Also is there anything I can tell them so SE can continue?

[mothered]

He says we couldn't verify the invoice even though I gave him a real invoice.

What part of the Invoice couldn't he verify? Order number, retailer etc?

If It's real, there wouldn't be a problem.

[zinatron]

He says we couldn't verify the invoice even though I gave him a real invoice.

What part of the Invoice couldn't he verify? Order number, retailer etc?

If It's real, there wouldn't be a problem.

The invoice is absolutely correct, I checked and downloaded it from the seller's invoice inquiry tool and sent it to the representative. I don't know which part of the invoice they couldn't verify but the invoice is the one the seller sent me.

[mothered]

The invoice is absolutely correct, I checked and downloaded it from the seller's invoice inquiry tool and sent it to the representative. I don't know which part of the invoice they couldn't verify but the invoice is the one the seller sent me.

In that case, they're mismanaging and complicating the claim.

Ask them to justify why It cannot be verified.

[zinatron]

The invoice is absolutely correct, I checked and downloaded it from the seller's invoice inquiry tool and sent it to the representative. I don't know which part of the invoice they couldn't verify but the invoice is the one the seller sent me.

In that case, they're mismanaging and complicating the claim.

Ask them to justify why It cannot be verified.

I have requested this information, awaiting a response from them.

[mothered]

The invoice is absolutely correct, I checked and downloaded it from the seller's invoice inquiry tool and sent it to the representative. I don't know which part of the invoice they couldn't verify but the invoice is the one the seller sent me.

In that case, they're mismanaging and complicating the claim.

Ask them to justify why It cannot be verified.

I have requested this information, awaiting a response from them.

Good.

Please tag me when they reply.

[zinatron]

In that case, they're mismanaging and complicating the claim.

Ask them to justify why It cannot be verified.

I have requested this information, awaiting a response from them.

Good.

Please tag me when they reply.

The representative again refused. Message from the representative: Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.

[mothered]

The representative again refused. Message from the representative: Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.

Given them the same receipt, and they'll reopen the claim.

Perhaps another representative with common sense will validate It. If not, once again ask which part of the receipt Is not valid.

[Craig1690]

The representative again refused. Message from the representative: Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.

Given them the same receipt, and they'll reopen the claim.

Perhaps another representative with common sense will validate It. If not, once again ask which part of the receipt Is not valid.

This thread is a little old, but i got the exact same response from Logi today...

I wonder if its because i have used a same drop address? But i havent se'd logi in at least 2 years?

Anyway something is making them reject my claim, not sure if i should start again?

[mothered]

The representative again refused. Message from the representative: Unfortunately, we were not able to validate the receipt from the retailer. Without a valid itemized copy of your proof of purchase we cannot proceed with your claim and have no choice but to reject it. If you wish to provide a valid receipt/invoice as requested, we will reopen your claim.

Given them the same receipt, and they'll reopen the claim.

Perhaps another representative with common sense will validate It. If not, once again ask which part of the receipt Is not valid.

This thread is a little old, but i got the exact same response from Logi today...

I wonder if its because i have used a same drop address? But i havent se'd logi in at least 2 years?

Anyway something is making them reject my claim, not sure if i should start again?

I cannot blindly comment.

I don't know your account and order history, nor the events of your SE.