[mothered]

so if I were to receive my package in one of those plastic asos bags it's unlikely EB would work?

Only If they open an Internal Investigation and refer to their CCTV footage.

but if they open an internal investigation with a box I would still likely get a refund with EB

The Internal Investigation relates to viewing their camera footage, which will not detect the contents of a box that's fully covered In cardboard on all six sides.

Essentially, It (seemingly) comes down to the manufacturer neglecting to pack the Item In the box.

[Kwid]

Alright thank you for helping me understand as I will be writing a guide on refunding asos and just didn't wanna get too much stuff wrong thank you very much

[mothered]

Alright thank you for helping me understand as I will be writing a guide on refunding asos and just didn't wanna get too much stuff wrong thank you very much

You're very welcome, It's my pleasure.