[Mong500n]

DAyum, what happened?

He applied a scan showing the package was damaged and being returned to sender and asked for a refund. Later, I received a mail from CS where they confirmed the package was damaged and that they would process the refund, but only when the package comes back to their warehouse.

Ridiculous method that doesn't work, especially for high value items.

At the end I guess I learned something though: do your SEs all by yourself.

Yeah I have been seeing a few on telegram about this, I was considering it, sorry for your loss of money but also thanks for the insight! I guess they want to confirm the item is damaged before issuing a refund. Have you tried other scans?