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Four Years of Service
Posts: 1,008
Threads: 73
RE: LG 06-08-2022, 01:04 PM
#11
(06-06-2022, 02:58 AM)mothered Wrote: (06-05-2022, 05:50 PM)Andrea Bang Wrote: they're "working on it", it's been over 3 weeks now
Have you contacted them asking where your claim stands?
yes
(06-06-2022, 03:18 AM)JondiBagaturia Wrote: (06-06-2022, 01:33 AM)Andrea Bang Wrote: (06-05-2022, 07:03 PM)JondiBagaturia Wrote: Are you trying to do S/N method or refund? I am currently in a process to set up a repair
repair
Are you using FTID method?
yes
(This post was last modified: 06-08-2022, 01:05 PM by Andrea Bags.)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: LG 06-08-2022, 04:05 PM
#12
(06-08-2022, 01:04 PM)Andrea Bang Wrote: (06-06-2022, 02:58 AM)mothered Wrote: [quote="Andrea Bang" pid='1108655' dateline='1654447837']
they're "working on it", it's been over 3 weeks now
Have you contacted them asking where your claim stands?
(06-08-2022, 01:04 PM)Andrea Bang Wrote: yes
And what was their response?
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Four Years of Service
Posts: 1,008
Threads: 73
RE: LG 06-09-2022, 02:06 PM
#13
they're still "working on it",
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: LG 06-09-2022, 05:11 PM
#14
(06-09-2022, 02:06 PM)Andrea Bang Wrote: they're still "working on it",
Ask them why they're experiencing a delay In processing the claim.
It serves as a reminder to speed things up.
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Four Years of Service
Posts: 1,008
Threads: 73
RE: LG 06-12-2022, 08:48 PM
#15
(06-09-2022, 05:11 PM)mothered Wrote: (06-09-2022, 02:06 PM)Andrea Bang Wrote: they're still "working on it",
Ask them why they're experiencing a delay In processing the claim.
It serves as a reminder to speed things up.
same reply on repeat
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: LG 06-13-2022, 02:45 AM
#16
(06-12-2022, 08:48 PM)Andrea Bang Wrote: same reply on repeat
Not good enough.
Request your claim be escalated.
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Four Years of Service
Posts: 1,008
Threads: 73
RE: LG 06-14-2022, 05:20 AM
#17
(06-13-2022, 02:45 AM)mothered Wrote: (06-12-2022, 08:48 PM)Andrea Bang Wrote: same reply on repeat
Not good enough.
Request your claim be escalated.
same reply after making the request
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: LG 06-14-2022, 05:57 AM
#18
(06-14-2022, 05:20 AM)Andrea Bang Wrote: same reply after making the request
"Call them" and demand your claim either be Immediately dealt with, or escalated.
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Four Years of Service
Posts: 1,008
Threads: 73
RE: LG 06-14-2022, 03:23 PM
#19
(06-14-2022, 05:57 AM)mothered Wrote: (06-14-2022, 05:20 AM)Andrea Bang Wrote: same reply after making the request
"Call them" and demand your claim either be Immediately dealt with, or escalated.
it's the same people who get back to me when I do that
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: LG 06-14-2022, 04:21 PM
#20
(06-14-2022, 03:23 PM)Andrea Bang Wrote: it's the same people who get back to me when I do that
Remain on the line, and don't terminate the call until they address your concern.
If need be, ask to speak with an agent on a senior level.
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