RE: John Lewis refund help. 10-12-2019, 10:44 PM
#6
(10-12-2019, 06:09 PM)Edition Wrote:(10-12-2019, 04:16 PM)Spagoot Wrote: https://gyazo.com/01aa7b3e198589a4ced608b606fd3af8
https://gyazo.com/a0bf1a5970d0610999cbc4153e56bd80
"I hope this email finds you well.
I was recently speaking to you on the telephone regarding your order ********. We have raised an investigation into your delivery query. regarding your missing Airpods. During our conversation you advised your packaging had brown tape on it. To further our investigation we require photographs of this and all your packaging.
At your earliest convenience please respond to this email with clear photographs of the tape you mention and also your Airpods box. "
I sent the pictures in the gyazo to them and I am waiting for a response. I have a feeling this may fail because I told them the airpods aren't in the apple box. I should've said that the entire apple airpod box wasnt in the packaging.
If you feel it will fail it will fail. Don't instantly assume it will.
If you have researched the method, learnt it, all you need to do now is execute it properly. Don't get nerves get the best of you.
Your innocent until proven guilty and they can't really prove your guilty unless you admit to guilt (stuff like not cooperating with procedure, etc) so carry on, check what they want, think carefully how to stage it and execute it.
Let us know how you get on.
Thanks for the major confidence booster. I should hear back from them by Monday so I’ll let everyone know how things went. Appreciate it edition


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