Four Years of Service
Posts: 83
Threads: 18
Jewelry SE Hitch 12-16-2022, 04:05 PM
#1
I recently ordered a necklace from a jewellery site below 100g and claimed EB once delivered - the rep said they would check CCTV and get back to me.
This afternoon, I was informed that they checked CCTV and also spoke to their supervisor who confirmed that the item was present in the package.
I am considering next steps and am not too sure how to take this one forwards, any help would be appreciated.
Everything I post here is fictional. Anything mentioned on my posts that corresponds to events happened in real life are coincidental.
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Four Years of Service
Posts: 83
Threads: 18
RE: Jewelry SE Hitch 12-18-2022, 11:12 PM
#3
(12-17-2022, 03:11 AM)mothered Wrote: Quote:I recently ordered a necklace from a jewellery site
Who's the company?
Quote:claimed EB once delivered
Describe how you claimed It.
The company is H.Samuel and I claimed that the jewelry item was missing, the item couldn't be seen externally.
Everything I post here is fictional. Anything mentioned on my posts that corresponds to events happened in real life are coincidental.
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Five Years of Service
Posts: 129
Threads: 3
RE: Jewelry SE Hitch 12-18-2022, 11:58 PM
#4
You should ask to see their CCTV footage and proceed from there.
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Four Years of Service
Posts: 284
Threads: 16
RE: Jewelry SE Hitch 12-19-2022, 12:40 AM
#5
Indeed asking for that proof should put them on the spot, also pointing out the fact that it doesn't mean that it was delivered to you intact. You always have the nuclear option of using a chargeback.
Wonder why jewellery refunds are quite rare.
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Four Years of Service
Posts: 83
Threads: 18
RE: Jewelry SE Hitch 12-22-2022, 06:27 PM
#7
They haven't responded to neither my email nor follow up email so it's safe to say this SE has failed. I have sent yet another email and will keep this thread up to date with any updates.
Everything I post here is fictional. Anything mentioned on my posts that corresponds to events happened in real life are coincidental.
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Four Years of Service
Posts: 190
Threads: 16
RE: Jewelry SE Hitch 12-22-2022, 07:35 PM
#8
Hmu i can sort you out a label for them they do RM returns