[Andrea Bags]

sent a lot of emails to Jeff no response

[mothered]

sent a lot of emails to Jeff no response

Have you tried getting In contact by phone?

[Andrea Bags]

sent a lot of emails to Jeff no response

Have you tried getting In contact by phone?

they tell me only account specialist can help and to email

[mothered]

they tell me only account specialist can help and to email

You're getting nowhere with emails.

Tell them exactly that, and demand to speak directly with the account specialist.

[Andrea Bags]

they tell me only account specialist can help and to email

You're getting nowhere with emails.

Tell them exactly that, and demand to speak directly with the account specialist.

account specialists don't do phone calls they say

[mothered]

account specialists don't do phone calls they say

Call again and speak to another rep, then say It's a matter of urgency to speak with the account specialist team.

Have you already emailed them?

[Andrea Bags]

account specialists don't do phone calls they say

Call again and speak to another rep, then say It's a matter of urgency to speak with the account specialist team.

Have you already emailed them?

yup

[mothered]

account specialists don't do phone calls they say

Call again and speak to another rep, then say It's a matter of urgency to speak with the account specialist team.

Have you already emailed them?

yup

What did they say when you called them (again) to speak with the account specialist?

[Andrea Bags]

Call again and speak to another rep, then say It's a matter of urgency to speak with the account specialist team.

Have you already emailed them?

yup

What did they say when you called them (again) to speak with the account specialist?

same thing. the email account specialist send Hello,

We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final.

We may not respond to further emails about this issue.

Sincerely,

Account Specialist
Amazon.ca

[mothered]

We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

That doesn't clarify anything.

Ask them to elaborate on all the above, and how It relates to their decision made against their policies.