[Rednaxela1]

Not sure how shipping insurance works over there, but I always select to pay the extra $2-4 for shipping insurance on everything I sell on ebay. If the buyer tries to use a bs excuse to SE (or even a legitimate issue) you just file a claim under insurance stating the item must have messed up in transit. For your current situation, it would work perfect. The perfume was full when it was shipped so it must have leaked out during shipping. Usually you get a refund and the buyer has to ship the item back to you (if possible) in order for them to receive their refund.

Just a tip, if you're selling something as new, don't take any of the packaging apart. Even if it's just a strip of plastic/tape, leave it on there or invest in a heat gun and start practicing. It only helps your case because you can prove it was untouched when you had possession, so the fault is turned to the buyer / shipping service.

I usually send stuff over £200 via Special Delivery. Maybe i should do it for everything i sell over £100. That's the thing, sometimes if i SE or refund an item, i have to take convincing photos which involve removing the packaging. I end up just putting in the description "outer wrapping removed to take photos and check contents" the item is still new, but i know what you mean. If i had the craft to add the packaging back to the item then i'd definitely do it.

I'll just use scare tactics from now on in the description "Photos were taken inside the Post Office prior to shipping" "all items are electronically tagged and serial numbers can be provided to prove authenticity"

Any rubbish that sounds good and convincing i guess. Hahaha