[glister1989]

Before that, they said that the return would happen even despite the blocking of the account, then they said that you need to unblock the account, now the account is unblocked

Ridiculous to say the least.

How did you respond to their communication above?

I only saw this message after I was unblocked, because this message came directly to the account. There is no way for me to respond to this message as there is no return address to reply. I sent them once again all the evidence and sent screenshots of communication with their agents where they assured that all received to the warehouse and all is well, but so far it does not give the desired results, they just keep quiet, and when I go to chat again, asking to wait and repeat the procedure.

In turn, when I call Infoline, they see the refundThey say it's fine. and say that it was just suspended due to the blocking of the account. They say they will make a request and the money will get to me without any problems, they say that everything is fine now and that there are no obstacles to getting a refund. But again, it's been over 48 hours and nothing has changed