[glister1989]

I’ve been reading lots of cases on Google that amazon closed account that had too many refund and that it was a hassle to get the refund back. It seems that they are just ghosting once the customer receives an off mail for too many refunds.

I’m avoiding amazon as hell for the last weeks since they patched Amazon.fr and amazon.de

Good luck with getting your account back. I think this has to be the first step. Then you can ask the status of your refund once the account is unblocked.

Let us know !

Thank you for your response!

There have only been two orders here, one of them legitimate and the other a refund. I think it's just an unfortunate set of circumstances. I don't see a way out yet. You're right, they just feed promises and that's it.

So far I have done everything possible, but German Amazon is ruthless to me. I think the blocking is virtually unrealistic. I will wait another week and call them every day. In fact, this is the tactic that Infoline's support recommended to me. Call and ask to send requests until they are approved by the right department