[mothered]

Here's the translated text:

Please keep in mind that this is an automated mail.

We are sorry to hear that you have problems with your headset. I would ask you to try the following steps, which could help you solve the problem. Please read the following troubleshooting steps carefully and try
Those which are true to the type of your headset.

For troubleshooting I ask you to try the following options:
- If you have a wireless headset, make sure your gaming device is fully charged. Try to charge the headset.
- Check the USB receiver or the 3.5 mm jack cable connected directly to the computer and not to a hub, extender, switch or something similar.
- Try a different USB port or audio enclosure.
- I ask you first to uninstall the gaming software and reboot the computer. Once the computer is uploaded again, I ask you to download the appropriate software again.
-Try this headset with and without testing the software and checking if the problem still exists.
If possible, try connecting your headset to the receiver first and then using a 3.5mm cable to establish a connection between the device and your computer.
-Test the product with another computer and if possible with different operating systems.

If these steps solve the problem or you have already found a solution elsewhere, you do not need to do anything and the case closes automatically after 48 hours.

If this information could not solve the problem, your device is already defective, therefore the warranty claim is required. For help with the warranty, contact your dealer **.

We recommend that you show this e-mail to your dealer so that you can confirm that you have already tried all steps for problem solving and that the device has been declared as faulty.

Do not worry. Once you contact your dealer, the warranty process should be quick and easy **.

If you have further questions or need further assistance after contacting the dealer, please contact us again. We like to help you.

If you have purchased the product directly from our site, please provide us the order number and the S / N (serial number) of the product (this can be found under the mouse or in the battery compartment). In this case, please also tell us these details so that we can further investigate your case.

- First given name:
- Surname:
- Company (case available):
- Address:
- Post Code:
- City:
- Country:
- Telephone number (including area code):

** Why traders and not Logitech?
1) Retailers have the product in stock and local distributors who can bring the product to you faster, in many cases even the next day.

Thank you for choosing Logitech.

I'm quite busy at the moment, so I'll read It tonight.