[henna1]

this is my fiorts time SE'ing some company i did it with my keyboard so now they sended me this email:


Thank you for your email.

From the description you provided, it appears that your product has developed a fault and needs to be replaced.
In order to verify your product and warranty entitlement, please send us a copy of the invoice, as well as two clear pictures of the product from different angles.
The pictures should also include a handwritten note with your full name and today's date.
In order to assist you further, please provide us with your full name, address (incl. Street, House number, City, Postcode, Country) and telephone number.
As soon as we have this information, we can pass your case on to our RMA Department.

So are they asking for my keyboard to be send it back? theres anyway into bypass this? do i use my fake number and a  pick up point?
because im doing with my keyboards s/n.

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@mothered  could u change this to SE posts please?

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Eles só te pediram fatura e foto de 2 ângulos, ainda não sabes se te vão pedir o teclado

entao mas RMA supostamente é isso ou nao?

Eles têm que passar para o departamento de RMA para te darem um replacement ou seja mandas isso que eles pedem e depois é que sabes se vais ter que enviar ou não.
O departamento RMA é responsável pelo replacement então vai sempre mesmo que não te peçam o teclado