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Four Years of Service
Posts: 333
Threads: 13
Hyper X 01-24-2024, 08:52 PM
#1
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(This post was last modified: 02-27-2024, 05:50 PM by Blazealways.)
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Four Years of Service
Posts: 113
Threads: 8
RE: Hyper X 01-24-2024, 10:15 PM
#2
Did a uk dna a while back was only a mouse and a mouse pad value under £100 took a few days from contact
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Four Years of Service
Posts: 333
Threads: 13
RE: Hyper X 01-24-2024, 10:17 PM
#3
(01-24-2024, 10:15 PM)Stefano3509 Wrote: Did a uk dna a while back was only a mouse and a mouse pad value under £100 took a few days from contact
Cool, thanks.
Did you call in or live chat?
Was there a photo of the delivery?
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Four Years of Service
Posts: 464
Threads: 8
RE: Hyper X 01-24-2024, 10:21 PM
#4
(01-24-2024, 08:52 PM)Blazealways Wrote: Has anybody tried DNA/EB for Hyper X?
Thinking of making an order of around $300 CAD. I dont see anything on their site saying that they're not responsible for lost packages.
Only thing I saw that makes me worried is "If you do need to return a product for a refund or exchange, please contact us via phone at (888) 484-9335 or email at CA_Care@HyperX.com."
That means that say I do a DNA claim and they refuse, I can't auto-generate a return label to return the products..I would have to call and talk to them which they'd see my failed DNA claim.
Any ideas? 
who cares if they see the DNA has failed?
'Apologies for the mix up about it not arriving, my partner received it and forgot to tell me a package had arrived' easy enough
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Four Years of Service
Posts: 333
Threads: 13
RE: Hyper X 01-24-2024, 11:37 PM
#5
(01-24-2024, 10:21 PM)HeardIt Wrote: (01-24-2024, 08:52 PM)Blazealways Wrote: Has anybody tried DNA/EB for Hyper X?
Thinking of making an order of around $300 CAD. I dont see anything on their site saying that they're not responsible for lost packages.
Only thing I saw that makes me worried is "If you do need to return a product for a refund or exchange, please contact us via phone at (888) 484-9335 or email at CA_Care@HyperX.com."
That means that say I do a DNA claim and they refuse, I can't auto-generate a return label to return the products..I would have to call and talk to them which they'd see my failed DNA claim.
Any ideas?
who cares if they see the DNA has failed?
'Apologies for the mix up about it not arriving, my partner received it and forgot to tell me a package had arrived' easy enough
Yes of course you can say that, you run the risk of a scenario where they deny a return as they might think you're being malicious.
With websites where you can auto generate a return label, this isn't really a problem.
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Four Years of Service
Posts: 113
Threads: 8
RE: Hyper X 01-25-2024, 12:10 AM
#6
(01-24-2024, 10:17 PM)Blazealways Wrote: [quote="Stefano3509" pid='1347753' dateline='1706130900']
Did a uk dna a while back was only a mouse and a mouse pad value under £100 took a few days from contact
Cool, thanks.
Did you call in or live chat?
Was there a photo of the delivery?
[/quote
Live chat I don't remember if there was proof of delivery
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