[jellybelly]

Appreciate your kind words.

It does sound like It's heading In the right direction.

I shall await your reply.

Just received a reply from Huawei, @mothered. We succeeded 
The guy dealing with my query has apologised "for this unfortunate event" and has issued a refund for the total amount. Last week, he was adamant that nothing could be done but we socially engineered him successfully.

Also Mothered, would you know if Feelunique have cameras in place at all, please & thank you? Thinking of PEB'ing a light skincare product.. under 120g this time

They have no CCTV, very easy to PEB

@WLT17 Thank you so much for clarifying that. I’ll place an order now. 

[mothered]

Just received a reply from Huawei, @mothered. We succeeded 

No, "you" succeeded.

Well done with persevering with the claim from start to finish.

The guy dealing with my query has apologised "for this unfortunate event" and has issued a refund for the total amount. Last week, he was adamant that nothing could be done

This Is why I've stuck with your claim every step of the way - when there's a human element Involved, the power of manipulation overrides their thoughts and Intentions.

Also Mothered, would you know if Feelunique have cameras in place at all

Definitely no cameras In place.

[jellybelly]

Just received a reply from Huawei, @mothered. We succeeded 

No, "you" succeeded.

Well done with persevering with the claim from start to finish.

The guy dealing with my query has apologised "for this unfortunate event" and has issued a refund for the total amount. Last week, he was adamant that nothing could be done

This Is why I've stuck with your claim every step of the way - when there's a human element Involved, the power of manipulation overrides their thoughts and Intentions.

Also Mothered, would you know if Feelunique have cameras in place at all

Definitely no cameras In place.

"We" because you kindly guided me when I had made a silly mistake.
I acted upon your advice and received a successful outcome. Nevertheless, thank you Mothered. Thank you for always willing to help others when they've got themselves into a bit of a pickle.

I haven't gotten around to hitting Feelunique yet but I will do soon.

[mothered]

"We" because you kindly guided me when I had made a silly mistake. 
I acted upon your advice and received a successful outcome. Nevertheless, thank you Mothered.  Thank you for always willing to help others when they've got themselves  into a bit of a pickle.

Thank you for your kind words, and It's my pleasure to be of assistance.

I haven't gotten around to hitting Feelunique yet but I will do soon.

I look forward to reading your experience.