[titchyyyy]

I believe and a customer representative said it can take 2-3 weeks, is that normal?

Is this for the entire process, scanning, refunding etc?

Yeah, for the entire process.

The parcel I sent arrived at the Scottish return centre on the 18th. They're adamant that regardless of when the parcel arrived, the refund won't be processed until the returned item has been scanned in. I'm just wondering how long of a process that is.