[titchyyyy]

Every SE I've done before, they've always been nice enough to send me a refund in advance, so I've never had to wait for a parcel to be scanned at the fulfilment centre - this is the first time I've actually had to wait for a refund.

How long does it usually take for them to scan in a parcel after receiving it? They received it on Monday morning I believe and a customer representative said it can take 2-3 weeks, is that normal?