[pxl_rip]

With much surprise someone from an executive relation customer relation emailed me that are investigating and asked me some days to get back to me (and gave me the timeframe too).
But no reference to the previous email sent to the other Jeff department so I don't know if they are following the original customer service line or the new one.
Btw I hope this time is the good one

The upside Is that the claim Is still active with the Investigation, which at least provides hope of an approval.

should I reply or wait for the timeframe to expire?