[bluebeam]

Hi, I bought a dualshock4 on micromania.fr a french electronic store (i'm french) and I don't know yet what method to use to refund the handle that I will receive tomorrow:

someone I spoke told me that he was refunded through paypal saying that the controller was not in the box with a picture of the box without the controller.

I hesitate between 2 methods:

-EB film the unboxing of the controller and remove just before the controller of its seal . reclaim paypal

-DNA via the support of micromania.

what is your opinion ?

[mothered]

EB film the unboxing of the controller and remove just before the controller of its seal

What's the precise weight of the controller?

DNA via the support of micromania.

Are they responsible for loss of goods during transit?

[bluebeam]

EB film the unboxing of the controller and remove just before the controller of its seal

What's the precise weight of the controller?

DNA via the support of micromania.

Are they responsible for loss of goods during transit?

59.99€

yes, they are responsible for any problems during the transport of the goods within 14 days after delivery

[mothered]

yes, they are responsible for any problems during the transport of the goods within 14 days after delivery

In that case, you're good to go with the DNA method.

[bluebeam]

yes, they are responsible for any problems during the transport of the goods within 14 days after delivery

In that case, you're good to go with the DNA method.

ok I will surely try this if all goes well with the delivery .

[mothered]

yes, they are responsible for any problems during the transport of the goods within 14 days after delivery

In that case, you're good to go with the DNA method.

ok I will surely try this if all goes well with the delivery .

Please keep us updated with the latest developments.

[bluebeam]

In that case, you're good to go with the DNA method.

ok I will surely try this if all goes well with the delivery .

Please keep us updated with the latest developments.

I received it yesterday afternoon in my mailbox without signature, I am waiting for tomorrow or the day after tomorrow to claim my package indicated delivered on the tracking.

[mothered]

I received it yesterday afternoon in my mailbox without signature

Perfect, there's no evidence to suggest It was placed In the correct mailbox.

I am waiting for tomorrow or the day after tomorrow to claim my package indicated delivered on the tracking.

Good approach.

[bluebeam]

UPDATE:they reimbursed me I sent them a handwritten affidavit + a scan of my ID card via paypal (I launched a claim) that I normally had to send by email I told them that I was short of material and that therefore I could only send them by attachments.

[mothered]

UPDATE:they reimbursed me I sent them a handwritten affidavit + a scan of my ID card via paypal (I launched a claim) that I normally had to send by email I told them that I was short of material and that therefore I could only send them by attachments.

Well done, congrats.