HP SE Question 03-16-2021, 05:44 PM
#1
HP wants to pick up the item from me, should i box them? they dont allow you to send it yourself.
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(03-17-2021, 03:41 AM)mothered Wrote: What's the Item, Inclusive of weight & dimensions?
(03-17-2021, 05:17 PM)qEpsilon Wrote: Heres an overview. I said my monitor didnt work, blah blah blah, i checked their warranty terms AFTER SE'ing them [mb] and i realised they pick it up from you, i heard its best if they dont and that i send it in, So, i said my family has corona, and that i cannot make contact with anyone, heres their response https://imgur.com/a/K8swCTL - they said theyll come to my house, give me a box, i sanitise it, and give it back to them with the monitor in.You should've told them you will not be available to meet their delivery arrangement.
(03-17-2021, 05:17 PM)qEpsilon Wrote: and finally can i box it?How will you box an Item of that size without the carrier noticing Inconsistencies/tampering at the collection point?
And the monitor is 24 inches, Its pretty heavy
(03-17-2021, 11:28 PM)SE.UK Wrote: interesting. Could i ask what monitor it is?
I did a HP ENVY 34 monitor from them last year, was the standard procedure with the pictures, serial check etc.
(03-18-2021, 03:12 AM)mothered Wrote:(03-17-2021, 05:17 PM)qEpsilon Wrote: Heres an overview. I said my monitor didnt work, blah blah blah, i checked their warranty terms AFTER SE'ing them [mb] and i realised they pick it up from you, i heard its best if they dont and that i send it in, So, i said my family has corona, and that i cannot make contact with anyone, heres their response https://imgur.com/a/K8swCTL - they said theyll come to my house, give me a box, i sanitise it, and give it back to them with the monitor in.You should've told them you will not be available to meet their delivery arrangement.
Excuses to use (but not limited to) are:
- Away for a few weeks due to work commitments.
- Call for jury duty and required to remain Isolated as Instructed by the courts.
- In the process of moving house, thus cannot commit to a scheduled delivery time & day.
- Booked In for surgery as an Inpatient.
(03-17-2021, 05:17 PM)qEpsilon Wrote: and finally can i box it?How will you box an Item of that size without the carrier noticing Inconsistencies/tampering at the collection point?
And the monitor is 24 inches, Its pretty heavy
Also, what will you be adding to substitute the Item's weight?
(03-18-2021, 03:12 AM)mothered Wrote:(03-17-2021, 05:17 PM)qEpsilon Wrote: Heres an overview. I said my monitor didnt work, blah blah blah, i checked their warranty terms AFTER SE'ing them [mb] and i realised they pick it up from you, i heard its best if they dont and that i send it in, So, i said my family has corona, and that i cannot make contact with anyone, heres their response https://imgur.com/a/K8swCTL - they said theyll come to my house, give me a box, i sanitise it, and give it back to them with the monitor in.You should've told them you will not be available to meet their delivery arrangement.
Excuses to use (but not limited to) are:
- Away for a few weeks due to work commitments.
- Call for jury duty and required to remain Isolated as Instructed by the courts.
- In the process of moving house, thus cannot commit to a scheduled delivery time & day.
- Booked In for surgery as an Inpatient.
(03-17-2021, 05:17 PM)qEpsilon Wrote: and finally can i box it?How will you box an Item of that size without the carrier noticing Inconsistencies/tampering at the collection point?
And the monitor is 24 inches, Its pretty heavy
Also, what will you be adding to substitute the Item's weight?
(03-18-2021, 06:52 PM)qEpsilon Wrote: bingo? i can easily play this off and say it was stolen.Apart from It being too big to box without showing signs of tampering at the collection point, what are you planning to add as a weight substitute?
(03-19-2021, 02:59 AM)mothered Wrote:(03-18-2021, 06:52 PM)qEpsilon Wrote: bingo? i can easily play this off and say it was stolen.Apart from It being too big to box without showing signs of tampering at the collection point, what are you planning to add as a weight substitute?
(03-19-2021, 05:23 PM)qEpsilon Wrote: ive changed what im gonna do, theyre sending a replacement before collecting the broken monitor. so ill just collect my replacement from the alternative address and never give my 'broken one'It's called an "Advanced Replacement", which Is part of HP's policy under these circumstances.