[mothered]

Massive success!

A job well done Indeed.

1. Whenever a rep says nothing can be done, that's not true.
2. Always have a convincing story with no inconsistencies or contradictions
3. Phone Support > Live Chat.
4. Make the rep feel for you
5. Act helpless, but not like a baby. Basically submit to the reps mercy.
6. Always be nice!!!!!!! If you are nice, the rep is nice and is far more likely to help you out
I plan to get all the details of an Alienware laptop and it's the owner and try a similar SE later down the line

Some very valid points, particularly this:

Whenever a rep says nothing can be done, that's not true.

For the most part, It's not that they "can't" do anything, but rather they "won't" do anything.