[mothered]

refunding goat through a DNA

Are they liable for lost shipments?

“Replacement of products and credits to your account for shipped items claimed as not received are subject to our investigation, and we may require you to sign and return an affidavit before looking into your claim. We will replace products and credit your account at our discretion.”

I assume i will have to fill an affidavit, for them to refund me?

Not only that, but most Importantly this:

We will replace products and credit your account at our discretion

They've cleverly worded It In a way that they can refuse to credit accounts for any reason they see fit.