[zainismydad]

Just tried to SE a GoPro - £250 - from Amazon (sold by) and they have done an investigation and they are still denying me a refund.

I said that it blew up when I was at a park whilst it was charging so I threw it away (hence I cannot return it) and after doing their investigation they are saying that I need to return it even though I told them I threw it away.

I am considering either charging back via. my entropay or sending back the box with everything but the gopro inside.

Any ideas? Thanks!

[mothered]

they are saying that I need to return it even though I told them I threw it away.

or sending back the box with everything but the gopro inside.

You've told them you no longer have the Item, so evidently this (empty box method) contradicts your Intentions.

[zainismydad]

they are saying that I need to return it even though I told them I threw it away.

or sending back the box with everything but the gopro inside.

You've told them you no longer have the Item, so evidently this (empty box method) contradicts your Intentions.

I meant that I threw away only the gopro, not the accessories, so I could return just the accessories as it would still play along with my story?

[mothered]

they are saying that I need to return it even though I told them I threw it away.

or sending back the box with everything but the gopro inside.

You've told them you no longer have the Item, so evidently this (empty box method) contradicts your Intentions.

I meant that I threw away only the gopro, not the accessories, so I could return just the accessories as it would still play along with my story?

Judging by this, they're requesting the return of the Item In full.

they are saying that I need to return it

[zainismydad]

You've told them you no longer have the Item, so evidently this (empty box method) contradicts your Intentions.

I meant that I threw away only the gopro, not the accessories, so I could return just the accessories as it would still play along with my story?

Judging by this, they're requesting the return of the Item In full.

they are saying that I need to return it

Yeah, they are saying that they are unable to refund me unless i return the fire damaged gopro, which I replied to saying how I threw it in a park bin and asked the park ranger to get it for me but he said that they had been emptied.

ik this is a really shitty method, my friend tols me to use it and i wanted to try it out, all i want rn is to return it and re-order it on another acc and use a better method lol.

Members on a different forum site reccomended that I should tell them that I am returning it and return it fully, but this seems kinda sketchy as they think it's fire damaged.

[mothered]

Members on a different forum site reccomended that I should tell them that I am returning it and return it fully, but this seems kinda sketchy as they think it's fire damaged.

I need to clarify your communication with Amazon.

As per below, you've told them the Item was disposed and you no longer have It, correct?

I said that it blew up when I was at a park whilst it was charging so I threw it away (hence I cannot return it)

They're aware you no longer have the Item, hence your quoted post above Is contradictory.

[zainismydad]

Since posting this, they have blocked my account and I am about to email them the following.

Hey, this morning I was speaking with my wife about this whole incident, as she was the one at the park with my son, and she was telling me about how it is a shame that the camera broke sa she has had it so long, and i thought that was strange as i had only just bought the gopro, so i asked her which camera caught fire and she said my old gopro hero 4, which i have owned for several years now.

I am terribly sorry for wasting your time, is whole incident was caused by a miscommunication between me and my wife and I should have clarified with her before contacting you, but I was so angry at the time because of how dangerous the incident was.

All I request is that you unlock my account so that I can return the gopro, as I have decided that I no longer need it - or if you prefer, please can you send me a return label instead of unlocking my account.

Is this a good idea?

[db8803]

If your account is banned the chances of removing the ban are very low. But in my experience I don't think they've banned you just for this gopro fail. So it would be much easier to open another account, using VPN and another CC and address if possible.

Good luck.

[OversouL]

Since posting this, they have blocked my account and I am about to email them the following.

Hey, this morning I was speaking with my wife about this whole incident, as she was the one at the park with my son, and she was telling me about how it is a shame that the camera broke sa she has had it so long, and i thought that was strange as i had only just bought the gopro, so i asked her which camera caught fire and she said my old gopro hero 4, which i have owned for several years now.

I am terribly sorry for wasting your time, is whole incident was caused by a miscommunication between me and my wife and I should have clarified with her before contacting you, but I was so angry at the time because of how dangerous the incident was.

All I request is that you unlock my account so that I can return the gopro, as I have decided that I no longer need it - or if you prefer, please can you send me a return label instead of unlocking my account.

Is this a good idea?

You do realize that discussions here show up in search engines? They're PROBABLY looking at this right now.

[mothered]

Since posting this, they have blocked my account and I am about to email them the following.

Hey, this morning I was speaking with my wife about this whole incident, as she was the one at the park with my son, and she was telling me about how it is a shame that the camera broke sa she has had it so long, and i thought that was strange as i had only just bought the gopro, so i asked her which camera caught fire and she said my old gopro hero 4, which i have owned for several years now.

I am terribly sorry for wasting your time, is whole incident was caused by a miscommunication between me and my wife and I should have clarified with her before contacting you, but I was so angry at the time because of how dangerous the incident was.

All I request is that you unlock my account so that I can return the gopro, as I have decided that I no longer need it - or if you prefer, please can you send me a return label instead of unlocking my account.

Is this a good idea?

You do realize that discussions here show up in search engines? They're PROBABLY looking at this right now.

Valid point, and should serve as a general guidance to others.

However (unless I've overlooked something), viewing all comments thus far and given the OP hasn't submitted the aforementioned response to Amazon, there Isn't any Identifiable Information that can be linked to the account holder- nor the account Itself.