[Bruce_Boy]

I've been trying to get a refund for a VR headset ($1,000) for a while now but they are not letting it through. So I switched a VR headset with a much used up one that I owned. The VR headset i purchased from amazon came from amazon warehouse. I did everything right but they gave me a "we received the wrong item back" email. I contacted chat and they said we got a much used up VR back and also the serials don't match. I left it alone for a month+ and tried to come back. Same response. I called them and the lady assured me I would be getting refund. She sent my info to a specialist and I was promised an email 24 hours later on the refund status. I get the same email, "sorry we received the wrong item back, if you want a refund please send the correct item back". Before I called them I told them if I wasn't getting my refund, then send my stuff back, but they said "sorry we dispose wrong items". So right now I don't know what to do. Do I call them again? It feels as if I just took a VR headset destroyed it and also took $1000 cash out of my wallet and set them on fire.

[mothered]

I did everything right but they gave me a "we received the wrong item back" email. I contacted chat and they said we got a much used up VR back and also the serials don't match

You didn't use the wrong Item received method correctly.

You should've purchased the wrong Item from Amazon Itself on a different account, so when they scan the return, they'll see that It's part of their Inventory and assume the Incorrect Item was dispatched.

I left it alone for a month+ and tried to come back. Same response

Records are kept of every claim, hence the rep you spoke with, would've taken over where the previous one left off.

then send my stuff back, but they said "sorry we dispose wrong items".

They have no right to dispose of an Item that doesn't belong to them.

Demand that It be returned.

I don't know what to do

Box them.