[SpainAmbassador]

Update from Droix:

I went with the battery explosion and disposal of device, here's what they responded:

Unfortunately we would need the device to raise the claim with Aya Neo.

Is there no way you can retrieve it? Without power, the device will be safe. Just wrap it in plastic to avoid any harm from battery leakage.

Unfortunately due to scammers, we can't just send out devices without the old device returned.

I hope you understand.

Kind regards,

@mothered, how should I proceed? I can press them to hell and back until one of us gives up, I'm good at that. But looks like they have dealt with the method before, so I'm not sure what my chances are.