[Filament]

I wouldnt admit to it being fraud

As youve stated

He is a customer who is experiencing problems with the product and has the needed information required of him to receive the warranted replacement. It just so happens when returning his broken product , it became lost in transit.

 

Se'ing is quite literally fraud lol...

" intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right"

https://www.merriam-webster.com/dictionary/fraud

But yes, that's the mindset to have as a fraudster