G2A responded to my chargeback. What can I do to influence paypal in my favour?

dejavu619 · 11-21-2017, 05:30 PM

I bought a Steam Key without G2A Shield. Did a chargeback on paypal saying the code didn't work. G2A responded today. I can't see their response but is there something I can call and tell paypal or email to them so that I can swing the dispute in my favour? I've done one chargeback in the past and g2a didn't respond then.

The item in question is a 6 euro steam key. Also, the dispute status says paypal will get back to me by december 19th if they need any additional info from me but I've read they close disputes in the seller's favour without even asking the buyer for additional evidence. Even if they do ask me for additional evidence, what can I give them?

With origin and blizzard keys, we can ask customer support the time/date of activation but this can't be done for steam.

Ecks · 11-21-2017, 08:36 PM

Well there is a ton of negative press on G2A that you can dig up and use and you can just tell them, you bought a key and it didn't work, you didn't think the risk about the site in the news was true and made an honest mistake, blah blah blah. Make yourself seem like an innocent patron being abused by an abusive establishment.

dejavu619 · 11-22-2017, 07:25 AM

(11-21-2017, 08:36 PM)Ecks Wrote: Well there is a ton of negative press on G2A that you can dig up and use and you can just tell them, you bought a key and it didn't work, you didn't think the risk about the site in the news was true and made an honest mistake, blah blah blah. Make yourself seem like an innocent patron being abused by an abusive establishment.

Thanks for the reply. Yeah I guess I could tell Paypal that. This is what I've already sent Paypal:

Quote:I would send you further evidence that the digital goods that I have purchased don't work but G2A has disallowed me from viewing the code. How am I supposed to prove or demonstrate that the key doesn't work when I cannot even view the code any more? G2A worked well for me in the past and I have made plenty of valid purchases, which is why I wanted to give them a second chance after they gave me an invalid key but in a scenario like this, how is the buyer supposed to win a dispute?