G2A help 03-21-2019, 03:09 PM
#1
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(This post was last modified: 05-08-2021, 09:32 AM by TheRealWayFarer.)
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Quote:he sent me a screen with a message from steam, detailing the real activation date
(03-21-2019, 08:55 PM)SLimJy6 Wrote:(03-21-2019, 08:15 PM)mothered Wrote:Quote:he sent me a screen with a message from steam, detailing the real activation date
What's the exact details of the message from Steam?
It states when the code was used, exact time and date (which is like 10 mins after I purchased the code).
(03-21-2019, 09:55 PM)SLimJy6 Wrote:(03-21-2019, 09:39 PM)mothered Wrote:(03-21-2019, 08:55 PM)SLimJy6 Wrote: It states when the code was used, exact time and date (which is like 10 mins after I purchased the code).
Is It only a generated message (typed) by the representative, or does It Include proof of the timestamp?
" Hello, looks like the steam wallet code you provided was already redeemed in our system at xx:xx (date ant time). I'm sorry but steam support can't issue you a replacement code. Depending on where you purchased the code, the seller may be able to provide further assistance.... "
It's the same generated message I guess everyone receives.
(03-22-2019, 04:45 AM)SLimJy6 Wrote:(03-22-2019, 03:22 AM)mothered Wrote:(03-21-2019, 09:55 PM)SLimJy6 Wrote: " Hello, looks like the steam wallet code you provided was already redeemed in our system at xx:xx (date ant time). I'm sorry but steam support can't issue you a replacement code. Depending on where you purchased the code, the seller may be able to provide further assistance.... "
It's the same generated message I guess everyone receives.
Keep pushing and be adamant that you've activated It on the said date, and have no Idea why theirs Is different to yours.
Show your frustration In a polite, yet firm manner.
Should I open a dispute with g2a on their site too or just leave it on the paypal dispute?