FragranceX SE 01-02-2025, 11:05 AM
#1
Hello, has anyone SE FragranceX recently? I see that they have International shipping. In their website say's this about damaged fragrances
" In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you."
But I wonder if they do in-depth investigation of the broken bottle or it's quite straightforward and you receive the replacement. Also I wondering if the replacement can be rejected, like not getting it delivered and it's just would be returned and then get a refund.
Would be great to get a feedback from you guys. Cause there is only 2 topics about this Fragrance shop.
" In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you."
But I wonder if they do in-depth investigation of the broken bottle or it's quite straightforward and you receive the replacement. Also I wondering if the replacement can be rejected, like not getting it delivered and it's just would be returned and then get a refund.
Would be great to get a feedback from you guys. Cause there is only 2 topics about this Fragrance shop.
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