[Abzstarplayer]

Hey guys so i ordered 6 items from a website said 2 were missing a light coat and some jeans, after signing a declaration form they said they will begin an investigation.

I just received a letter today stating, "we have carried out a full investigation into your claim and are rejecting your claim and taking no further action......we have confirmed the weight when dispatched from our warehouse and can confirm it contained all the items you ordered (i tried to avoid this by ordering some heavy items such as boots to make it difficult).....we have also contacted the courier company that collected the parcel and they confirmed the weight of the parcel when received at their depot and it matched the weight when dispatched from our warehouse......you confirmed there was no damage to the parcel so we can only conclude that it was delivered to you with all the items enclosed.....if you are not satisfied with the response then you have the right to submit a complaint via the European online dispute resolution website"

should i pursue it further or just return the items and take it as a loss?

thanks in advance.

Can I ask which site this was for if you don’t mind?