[Datswansguy]

"Suspected?". Is It, or Is It not fraud?

Also, my previous post pertains to what you've stated below, which Is an Indirect accusation based on their experience with other cases. 

Got it, and yeah the rep was implying that it is fraud.

So where Is the actual evidence? Photographic, digital transcripts, communication logs, manifest records, Incident reports etc?

They could've made the whole thing up. Unless conclusive evidence Is provided, be sure to take everything you read with a grain of salt.

The evidence is a message received from the carrier, that states what I previously mentioned. I won’t paste it here, but the general gist of it is that no one has opened the package (secure packing in warehouse, no reported damage during transit & the picture at the door they took showed no damage to the package either). No manifests or anything like that, just the conclusion sent in a message. They could have more, but that’s what they sent to me when I asked for a copy of the investigation.

Yes they can.

Packages are weighed by the company prior to dispatch, and at the carrier's depot when checking In consignments - for both record keeping and cost of freight. Weights are taken again just before the scheduled delivery run.

Apparently they don’t have any company weights, but I’ve asked them to chase up the carrier for them.

I'm not referring to the box.

They're claiming the package wasn't tampered with, so obviously photos of the outer packaging demonstrating It's unscathed will justify their claim.

I see. I guess that still doesn’t really have anything todo with my claim - there weren’t any AirPods in the box to begin with! Or if they were taken out, how do I know at which stage it happened?