[baboo]

I tried to SE a G910 Orion Spark RGB Mechanical Gaming Keyboard i said "the key is missing" so i got this email today


Dear XXX,

My name is Ondrej, I understand that you would like assistance with your G910 Orion Spark RGB Mechanical Gaming Keyboard.

We regret to hear that you have a problem with one of our products. I would like to ask you to try following steps that might help to fix your issue.
Verify the product is connected directly to the computer and not to a hub, extender, switch or something similar.
Upgrade firmware if available
Try a different USB port; if a USB 3.0 port was used previously, try a USB 2.0 port instead
Try on a different computer

If the problem will persist, please contact a point of purchase where you bought a product for a warranty claim.

Why Retailer and not Logitech?

1) Retailers have stock on hand and local distributors who are able to get products to you faster, in many cases even the next day.
2) We will need to create replacement order with details like VAT invoice and other. This will have to be evaluated by our warranty department which may delay the whole process for a replacement. Unfortunately, right now we are overloaded and the whole process can take up to 3 weeks.
3) We are an international company with distributors all over the world, however, it is not possible to have them in every location as a local retailer would.


For future reference your case reference number is XXXX. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Ondrej
Logitech Customer Care


ANY help?

[baboo]

I tried to SE a G910 Orion Spark RGB Mechanical Gaming Keyboard i said "the key is missing" so i got this email today


Dear XXX,

My name is Ondrej, I understand that you would like assistance with your G910 Orion Spark RGB Mechanical Gaming Keyboard.

We regret to hear that you have a problem with one of our products.  I would like to ask you to try following steps that might help to fix your issue.
Verify the product is connected directly to the computer and not to a hub, extender, switch or something similar.
Upgrade firmware if available
Try a different USB port; if a USB 3.0 port was used previously, try a USB 2.0 port instead
Try on a different computer

If the problem will persist, please contact a point of purchase where you bought a product for a warranty claim.

Why Retailer and not Logitech?

1) Retailers have stock on hand and local distributors who are able to get products to you faster, in many cases even the next day.
2) We will need to create replacement order with details like VAT invoice and other. This will have to be evaluated by our warranty department which may delay the whole process for a replacement. Unfortunately, right now we are overloaded and the whole process can take up to 3 weeks.
3) We are an international company with distributors all over the world, however, it is not possible to have them in every location as a local retailer would.


For future reference your case reference number is XXXX. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Ondrej
Logitech Customer Care


ANY help?

to add onto this i tried this on two accounts. The second one replied with :

My name is Ondrej, I understand that you would like assistance with your G910 Orion Spark RGB Mechanical Gaming Keyboard.

I would like to ask you to clarify the issue.


For future reference your case reference number is XXXX. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Ondrej
Logitech Customer Care


what would i say to that? i said my key is not working and im part of a gaming team that takes part in regular tournaments and i needed help fast.

[karoloydi]

Oh crap, they changed their policy. What country are you from?
Your only option is to make some excuse saying that you are unable to send it to the retailer.
Some ideas:
-Give the name of a retailer that has gone bankrupt.
-Tell them it's a gift and the retailer won't accept it cause you don't have the receipt.
-The retailer told you that they provide warranty only for the first year. After 1 year they told you that you need to go to the manufacturer.
-You bought it while you were on holiday in a different country and the retailer told you they can't process the warranty if you live in another country and asked to you talk to the manufacturer.

I think the last one is the best. It works for Razer, so it will probably work for Logitech too.

[baboo]

Oh crap, they changed their policy. What country are you from?
Your only option is to make some excuse saying that you are unable to send it to the retailer.
Some ideas:
-Give the name of a retailer that has gone bankrupt.
-Tell them it's a gift and the retailer won't accept it cause you don't have the receipt.
-The retailer told you that they provide warranty only for the first year. After 1 year they told you that you need to go to the manufacturer.
-You bought it while you were on holiday in a different country and the retailer told you they can't process the warranty if you live in another country and asked to you talk to the manufacturer.

I think the last one is the best. It works for Razer, so it will probably work for Logitech too.

from uk my guy

[Johnngnky]

I've got the exact one email
From that ondrej person as well
Also from UK
So what I am doing now is using a myus address from Florida
It costs quite a lot considering the G910 weights 1.5 kg
Discord so we can collaborate

[mothered]

@baboo, has there been any further developments since your last post?

[baboo]

@baboo, has there been any further developments since your last post?

yea i went along with someones tut saying it was a gift and it didnt work out i got this:


Thank you for your email. Logitech warranties are only valid for the original purchaser of the product, since this product has been previously registered we are unable to assist with a replacement. Please contact your retailer for further assistance.

I will now close your case. If you require any further help or support, please do not hesitate to contact us.


Should i have not registered it?

[Johnngnky]

@baboo, has there been any further developments since your last post?

yea i went along with someones tut saying it was a gift and it didnt work out i got this:


Thank you for your email. Logitech warranties are only valid for the original purchaser of the product, since this product has been previously registered we are unable to assist with a replacement. Please contact your retailer for further assistance.

I will now close your case.  If you require any further help or support, please do not hesitate to contact us.  


Should i have not registered it?

I don't understand, as you don't have the details, how did you register it? If you have registered it, it would mean you wouldnt have the above message.
If you haven't registered it, which I'm guessing (but you said "should I not have registered this" which got me confused) you are just unlucky, generate a new serial and try again.

[baboo]

@baboo, has there been any further developments since your last post?

yea i went along with someones tut saying it was a gift and it didnt work out i got this:


Thank you for your email. Logitech warranties are only valid for the original purchaser of the product, since this product has been previously registered we are unable to assist with a replacement. Please contact your retailer for further assistance.

I will now close your case.  If you require any further help or support, please do not hesitate to contact us.  


Should i have not registered it?

I don't understand, as you don't have the details, how did you register it? If you have registered it, it would mean you wouldnt have the above message.
If you haven't registered it, which I'm guessing (but you said "should I not have registered this" which got me confused) you are just unlucky, generate a new serial and try again.

Sorry should have made a bit more clear. I did register but guess I was unlucky. Thanks
anyways

[mothered]

I did register but guess I was unlucky.

I don't quite follow you.

If that's the case, why did they respond with this?

since this product has been previously registered