RE: FTID via service failed? 08-05-2022, 05:08 PM
#21
(08-05-2022, 01:04 PM)shinee Wrote: need a PoP now. should I just say it was a gift? idk where to get a PoP XDWho's the company?
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RE: FTID via service failed? 08-06-2022, 02:18 AM
#23
(08-05-2022, 05:53 PM)shinee Wrote:Purchase an Item from their site on an unrelated account, return It for a refund and use that POP as your template.(08-05-2022, 05:08 PM)mothered Wrote:Lenovo(08-05-2022, 01:04 PM)shinee Wrote: need a PoP now. should I just say it was a gift? idk where to get a PoP XDWho's the company?
RE: FTID via service failed? 08-11-2022, 06:27 PM
#24
(08-06-2022, 02:18 AM)mothered Wrote:(08-05-2022, 05:53 PM)shinee Wrote:Purchase an Item from their site on an unrelated account, return It for a refund and use that POP as your template.(08-05-2022, 05:08 PM)mothered Wrote: Who's the company?Lenovo
sadly not an option for me atm.
got a bit angry at them for losing my device and then saying they won't own up to their mistake if I dont show the PoP of a gift.
they just replied that without a PoP they wont issue a replacement and that I have until the end of the week like WTF is that? insane customer service XD
RE: FTID via service failed? 08-11-2022, 07:44 PM
#25
I am probably gonna call customer service tomorrow and try to talking some sense into them. wtf how are they treating their customers after THEY lost a laptop? absolute insanity
RE: FTID via service failed? 08-12-2022, 03:02 AM
#26
(08-11-2022, 07:44 PM)shinee Wrote: I am probably gonna call customer service tomorrow and try to talking some sense into them.If need be, request an escalation.
RE: FTID via service failed? 08-12-2022, 11:23 AM
#27
Customer support can't help me.
So I went through all their Terms and conditions aswell as all other documents I can find.
The EMEA rep told me it is in their Terms that they NEED a PoP but I'm unable to find anything of that sort.
Funnily enough I found the paragraphs that clearly make them responsible for the loss of my laptop and send it to them aswell, while politely asking to refer to the afformentioned clause, that states that I have to be able to give them a PoP.
I'm not letting this go, it's a thing of principle now.
So I went through all their Terms and conditions aswell as all other documents I can find.
The EMEA rep told me it is in their Terms that they NEED a PoP but I'm unable to find anything of that sort.
Funnily enough I found the paragraphs that clearly make them responsible for the loss of my laptop and send it to them aswell, while politely asking to refer to the afformentioned clause, that states that I have to be able to give them a PoP.
I'm not letting this go, it's a thing of principle now.
RE: FTID via service failed? 08-12-2022, 01:00 PM
#28
(08-12-2022, 11:23 AM)shinee Wrote: The EMEA rep told me it is in their Terms that they NEED a PoP but I'm unable to find anything of that sort.Ask them to provide you evidence of where It's stated.
RE: FTID via service failed? 08-13-2022, 11:55 AM
#30
dont have one. have a fake one, but lenovo seems to be crosschecking. or at least thats what people have written here in the past
EDIT: also if all of my case was legit I would be furious aswell
EDIT: also if all of my case was legit I would be furious aswell
(This post was last modified: 08-13-2022, 11:55 AM by shinee.)
