[Fagottino89]

That changes the whole scenery. Of course they can see everything if you connect it on internet

Yep found it out by just looking at all ports, which means that monitor is probably also used for IPTV

These gadgets are getting too high tech for me....

Funnily enough I managed to speak to a supervisor who skipped the troubleshooting steps and promised a replacement IF I can provide the information registered to it.
They probably know what I am trying to do but were convinced that I won't be able to find the information.

Well they might be right. There is still a chance though

Do you have the monitor itself or just the sevice tag?