[mammta21]

@mothered any help from the master?

In brief, where does your claim currently stand?

I didn't start it yet. As you might already know with dell you can get the prepaid label without chat or email, just on the website. So like I said I want to get all the info needed clear before requesting the empty return box + prepaid label. So when I'll get it I'd be ready to buy dry ice and box them. Can you please help me with my previous questions? thanks a lot @mothered