[eljot88]

Hi,

I've recently tried to SE a Dell monitor. I used the S/N method and they accepted a replacement. They notified me that they would issue the replacement first and then I would have to send back the defective monitor.

When I got to the last step of the replacement (they wanted me to take a picture of my case number written down on a piece of paper and have it put next to the sticker on the back of the monitor), I saw in the e-mail that I would be liable to send back the defective unit.

If it wasn't sent back within 10 business days, I would receive an invoice for the full price of the item by Dell. If I didn't pay the invoice, they would send it to a collection agency.

I decided to NOT pursue and simply ignored their e-mail requesting that picture of the paper next to the sticker.

Keep in mind that was 7 days ago. This morning I got an e-mail saying my replacement has been approved and they will send the new unit in the next 48 hours. I never intended to pursue this.

What should I do. How can I tell them to cancel a replacement request without sounding fishy and raising suspicion that I was trying to SE the product?
Can I simply refuse to take the package when delivered and have it sent back to them?

Thank you

Do this and send them what they want.