[2ndround]

They have now asked for a PR report...they have given up on the interview and sending documents when the security and privacy flaws were pointed out to them enough times.

This clearly shows they were bluffing about the documents and Interview.

They have also stated that it will take several weeks for the investigation, so they do everything to put off the claimant and to try and get them to give up the ghost.

Yes, It seems like they're trying to make things pretty difficult.

I don't see how a simple Investigation will take a number of weeks to finalize.

They try to scare or put off people and extend the process to get people to back out. Sticking to the story and stating the security flaws in what they requested was eventually accepted.
In the end, an affidavit had to be signed then a refund was processed.