[Smate27]

The DNA may well have succeeded, but Apple predominantly refuses to accept responsibility and asks you to deal directly with the carrier.

So it's a 50/50..
Would EB work? If claiming the package was intact they can't really blame it on the carrier.
Have you done it in the past? And which method did you use.

Eb works as long as you are fine with filing a pr.

I’m some 40 days into a dispute/investigation with Apple over a watch EB ….Filing a police report does not guarantee success at all now.