[Alz007]

1. In the unlikely event that the delivery man recorded the call he had with me, and in order to cover myself as much as possible, should I stick to my initial version and say that I was not there or should I say that I was waiting for him at the bottom of my building but that he never came?

should I stick to my initial version and say that I was not there

^ This.

You're covered In every aspect.

2.I don't know if the rep wrote the fact I told her that I wasnt at my home during the delivery in my file because she seemed to be in a hurry and sent me the affidavit directly.
At a preliminary stage where the rep does not ask me for any details and simply sends me the declaration of honour, does the rep note everything I can say in my file?

Records are kept of all communications which Is why (In the majority of cases), the next rep you speak with Is aware of your claim's status.

3. According to your experience and what you red on the forum, at which frequency do you think delivery people record their calls? 5-15% or even less?

I can't put a percentage on It, but the probability Is slim.

Thank you in advance for your answers

You're welcome.

Thanks you to both of you for your answers.

I will call the driver with an other number to see if its a professional number or not.
And I received an email telling me to contact them in a week because the investigation is not finished. I will keep you informed when I know more