[Alz007]

And I have another question too, maybe @mothered can help me with this
I was planning on calling a rep right before the weekend closes so that he'll be more relaxed with me and will more easily accede to my requests (as he'll be in a hurry to get home), is this a good idea or might it have the opposite effect?

Yea, get the timezone of their center and call them around 4pm
But not too late, because when they hit 4pm and your claim is still on, they will cut you off the phone

I think my countries 4pm is americas 5pm
But you get the point

Perfect I'll do that then, thanks for your quick response!
And would you have any idea regarding my questions 1 and 3 (regarding the delivery man calls and the police)? Thanks a lot anyway!