[Dyne]

i would like to DNA it, can i ask what do you exactly did to get the refund? You got the item and then you just opened a refund by saying you didn't receive your item?

That's how the DNA works on a non-OTP delivery.

Simply say you're still waiting for the package to arrive.

This. I find the best luck is to wait 24-48 hours after marked as delivery "incase it was a mistake on the postman's part. it's happened before and it showed up the next day, this time it didnt" -- "please wait until x date, then contact us back" is a sure sign you are getting a refund.