[Itsit]

A very poor response.

It's not their place to Instruct you to deal with your credit card provider, nor Is It any of their business. Tell them to assign a claim number to your Issue, and act on It asap.

As this shows as delivered we would need to refer you to your card provider to raise a claim for a disputed - goods not received as ordered. They will support from there as a neutral third party.

I am sorry we cannot provide any alternative guidance.

That's strange. They are basically encouraging you to do a charge back.

Could this possibly be because they somehow know the credentials are wrong?