[mothered]

If their records verified the delivery, they wouldn't be asking to check with the neighbors or a household member. Be sure to take note of this with future SEs.

That makes sense, I assumed it was just a template email that they send out whenever someone claims a package never arrives.

Do not take It any further- your refund has been approved, and that's all that matters.

Well done.

Got it, that takes a huge load off my back. I'll be less concerned once I get the refund and it's confirmed by Amazon. Now that I think about it, this was more of a DNA thread rather than a partial/missing item thread, lol.

You're welcome.

The refund has been confirmed In their email, but when the funds clear Into your account, It'll put your mind at ease.