[fishly]

My friend and myself did FTID on amazon on our accounts awhile back before we found these forums showing the flaws of this method

For future reference, don't use the flawed so-called FTID garbage.

Your correspondence with us shows you have requested multiple refunds. The majority of these have been for packages which were not returned to us

Did the tracking show that It was delivered, but they did not physically receive the goods?

The details of such orders are as follows.

However thats basically all the email said

Was there anything at all mentioned towards the bottom of the page, or to contact them for further details?

We have stopped refunding amz completely after that as we used FTID multiple times in the past like maybe 2-3 times each (way before we knew about how risky it was)
The tracking was shown as delivered - thats how we got the refunds, by contacting support after it was delivered and they manually refunded. We sent back empty packages with modified return/sender address but I guess they might've reprinted the labels

This was the only thing at the bottom after listing the items that weren't returned:
"We want to do what we can to ensure that you are happy with your Amazon shopping experience. If you have any questions regarding this email, please reply to this email."