[RobertJ]

from uk also. A lot of my mates did game before. royal mail delivers it. they wait 1 week and email them saying it ain't come blah blah. they all do it under 60 and works like a charm (for em)

They send a tracking link which showed it was delivered

A package that was delivered, Is not the same as being received.

It can reach It's destination, but by no means Is It an Indicator that you personally received It.

I kept pushing this point to them, really. I said I didn’t know what happened between them sending it and it arriving empty at my house - could it have been sent to someone else instead? Could someone have opened and resealed the package? The rep said I couldn’t speak to anyone else because the management team had made their decision and there was nothing more they could do.