[razmataz]

I successfully EB'd a pair of Bose earbuds from Currys and sold them on Facebook marketplace yesterday, the buyer has just messaged me saying they aren't connecting to the app, he has contacted Bose and they are asking for them to be sent back and is asking me for a receipt. Is it possible that Bose have blocked that serial number from connecting to the app?

Any advice on what I should do?

[mothered]

I successfully EB'd a pair of Bose earbuds from Currys and sold them on Facebook marketplace yesterday

Did you use your real credentials to buy & sell?

the buyer has just messaged me saying they aren't connecting to the app,

It could be due to a number of reasons.

Ask him/her to explain the Issue.

and is asking me for a receipt.

Say that you've received them as a gift.

Is it possible that Bose have blocked that serial number from connecting to the app?

As with Sony, they have the capacity to blacklist the serial number.

[razmataz]

I successfully EB'd a pair of Bose earbuds from Currys and sold them on Facebook marketplace yesterday

Did you use your real credentials to buy & sell?

I used my own Facebook account and the guy bank transferred me the money when I got to his house, I delivered them to him, he doesn't know where I live. I never thought anything of it as I didn't know Bose could blacklist earbuds.

the buyer has just messaged me saying they aren't connecting to the app,

It could be due to a number of reasons.

Ask him/her to explain the Issue.

he says they won't connect to the app and Bose are asking for them to be returned. not sure if they have told him they're blacklisted.

and is asking me for a receipt.

Say that you've received them as a gift.

when i met the guy he asked why i was selling them and i said i waited too long to return them. I also stupidly told him i had a receipt to prove they were genuine as there's a lot of fakes on facebook.

Is it possible that Bose have blocked that serial number from connecting to the app?

As with Sony, they have the capacity to blacklist the serial number.

would it be possible for me to get the earphones back off the guy and then try return them to Currys in store for a replacement or would they be able to tell straight away they were blacklisted?

[zinatron]

is such a thing possible?

[razmataz]

If I were to send him the invoice with my personal details redacted and ask him to take it up with Bose would i be landing myself in it?

[mothered]

I used my own Facebook account and the guy bank transferred me the money when I got to his house, I delivered them to him, he doesn't know where I live.

If you're Intending to buy & sell, always use fake credentials with goods that contain Identifiable markings - In this case, the serial number.

he says they won't connect to the app and Bose are asking for them to be returned. not sure if they have told him they're blacklisted.

He may not be competent In connecting them, so that's his problem not yours.

would it be possible for me to get the earphones back off the guy and then try return them to Currys in store for a replacement or would they be able to tell straight away they were blacklisted?

If Currys has written-off the Item, then they'd realize It's non-existent.

[razmataz]

I used my own Facebook account and the guy bank transferred me the money when I got to his house, I delivered them to him, he doesn't know where I live.

If you're Intending to buy & sell, always use fake credentials with goods that contain Identifiable markings - In this case, the serial number.

yes will do, lesson learned!

he says they won't connect to the app and Bose are asking for them to be returned. not sure if they have told him they're blacklisted.

He may not be competent In connecting them, so that's his problem not yours.

He was telling me the reason he bought these was because he lost his old ones so i don't know if thats the issue, i’d say they’re blocked.

would it be possible for me to get the earphones back off the guy and then try return them to Currys in store for a replacement or would they be able to tell straight away they were blacklisted?

If Currys has written-off the Item, then they'd realize It's non-existent.

he claims he was on the phone to bose today for an hour trying to sort it, do you think theres any chance they would unblock for him?

I feel bad but the headphones are still fully usable without the app, i might just send him a redacted copy of the receipt just to prove theyre genuine and tell him to take it up with bose as it’s not really my problem.

[mothered]

he claims he was on the phone to bose today for an hour trying to sort it

How did Bose respond?

do you think theres any chance they would unblock for him?

The Issue could be due to a number of reasons, so I can't say how It will be rectified.

[razmataz]

he claims he was on the phone to bose today for an hour trying to sort it

How did Bose respond?

do you think theres any chance they would unblock for him?

The Issue could be due to a number of reasons, so I can't say how It will be rectified.

he says bose have just asked for them to be returned

[mothered]

he says bose have just asked for them to be returned

Is he going through with the return?