[ozil1127]

Decided to do Bose, got an investigation raised with UPS (package weighs less than 0.5kg, should win) but whenever i try get an update they just quit. "after reviewing your account I must confirm that we are unable to take any further action."  and im told to phone them. Need help with what to do now.

Which region? US/EU/UK?
What exactly did you told the support?
Did you use email or whatsapp to contact support?

UK, used live chat and just told them the case and buds were missing not too much depth.