[mothered]

It has been 24 hours . Didn’t receive any email .

Contact them and ask where your claim stands.

The next course of action (If any) will be based on their reply.

Please provide me exact wording to respond them so that I get the refund today .

It's not as simple as contacting them and Immediately receiving the refund.

It's a step-by-step process, so be patient.

Do I stand a chance ? If you please tell me exact wording that I should use now. Here is their response

Thank you for your patience.

Please be advised that a Senior member of our team has looked into your delivery dispute and has confirmed that due to the evidence provided by the courier we must reject your claim.

Our findings revealed that the bike was delivered on the 27/01/23 to . The delivery photo provided also shows this was left with the resident at an open door, and the GPS provided by the courier matches your address.

With this information, I am confident that the order was delivered compliantly and therefore cannot accept your claim.

I am sorry for any disappointment caused by this. If you are still disputing your delivery we can only advise contacting your payment provider for further assistance.

If you want me to help you, you need to help me by answering the questions I've put forward.

You've Ignored this:

Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

I cannot advise on Incomplete Information and events.