[mothered]

I can’t see the photo. They haven’t shared the photo with me .  It was my flatmate who accepted the bike .

Did your flatmate notice that he was Included In the photo?

Also, was the package accepted In the entryway of the home?

On Fx freight tracking it say accepted by her . My name is different than hers !

On the tracking is says delivered in Hodessdon while my location is in London! So it’s all very weird with the tracking!

Forward all discrepancies to the representative.

I just did . Their response

I can understand how disappointing this must be for you and I am sorry for any inconvenience this has caused.

Please be assured that this has been escalated for you and we will be back in touch within 24 hours to assist further.

What do you think will happen ? Is the SE going in the right direction?

The claim hasn't been declined, so It's moving In the right direction.

As to what happens next, Is based on their Investigation, assessment and findings.
When you receive their reply, please post It In their exact wording omitting sensitive details.