[bapexsupreme]

Hello Members,

I recently ordered 2 items from bestbuy and used DNA method for both of it. Each item I talked to a representative and both got approved for a refund or replacement and I chose a refund. The first item rep told me it was processed and it'll take 24 hours and as of today it's been 2 weeks I have not received it yet and each rep I get just keeps telling me wait an hour or wait a day. The 2nd item I got a email confirmation for the refund and got it but as of today I got charged again for the 2nd item. I finally called since i've been contacting them thru online chat. When I called they told me to file a police report and contact the shipping place which is ontrac (worst shipping place ever). I did everything they said now I have to wait 1-7 business days for an email which hopefully I get.

Anyone ever done bestbuy and been in this situation. All the rep I talked to I saved the transcript of the conversation and they offered me a refund or replacement. I used Apple Credit was wondering should I contact them about it as well?