Best way to convince someone to give you a refund instead of a replacement?

throwaway998877 · 10-07-2020, 07:43 AM

I did a successful eb for some coloured contacts. However instead of a refund, they have offered to send me a replacement. This is great and all, however I don't really need 2 pairs of the same colour. Is there any way I can convince them to send me a refund instead? I was thinking about saying that they were for my daughter, and she needs them by a certain date. Any help would be appreciated. Thanks

Harryler100 · 10-07-2020, 08:48 AM

Say. Due to the item being incorrect faulty or not arriving you had to buy them elsewhere so they’re no longer needed.

Jjames1022 · 10-07-2020, 10:10 AM

(10-07-2020, 07:43 AM)throwaway998877 Wrote: I did a successful eb for some coloured contacts. However instead of a refund, they have offered to send me a replacement. This is great and all, however I don't really need 2 pairs of the same colour. Is there any way I can convince them to send me a refund instead? I was thinking about saying that they were for my daughter, and she needs them by a certain date. Any help would be appreciated. Thanks

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Take replace and return It when it comes.

throwaway998877 · 10-07-2020, 10:23 AM

(10-07-2020, 08:48 AM)Harryler100 Wrote: Say. Due to the item being incorrect faulty or not arriving you had to buy them elsewhere so they’re no longer needed.

Ok thank you! Smile

(10-07-2020, 10:10 AM)Jjames1022 Wrote:
(10-07-2020, 07:43 AM)throwaway998877 Wrote: I did a successful eb for some coloured contacts. However instead of a refund, they have offered to send me a replacement. This is great and all, however I don't really need 2 pairs of the same colour. Is there any way I can convince them to send me a refund instead? I was thinking about saying that they were for my daughter, and she needs them by a certain date. Any help would be appreciated. Thanks
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Take replace and return It when it comes.

Since they are contacts I don't think you are able to return them.

lkunt · 10-07-2020, 04:29 PM

I usually go along the lines with saying it was a gift so had to buy one in person therefore do not need a refund.
In cases of contact lenses I'd simply say I no longer need them as I had to buy them in person on the day delivery was due as a result of the issue with the order.

Green314 · 10-08-2020, 08:22 AM

Just tell them that due to their incapacity of delivering the product the correct day you have already purchased it.

mothered · 10-08-2020, 09:52 AM

(10-07-2020, 04:29 PM)lkunt Wrote: I usually go along the lines with saying it was a gift

Precisely what I was going to suggest.

It works every time.

Parliament · 10-08-2020, 05:03 PM

The gift method as above will work of course. Remember that there is nothing "suspicious" about asking for a refund rather than a replacement; most people would be deterred from a business if their product/service couldn't, for example, arrive on time.

Over · 10-08-2020, 08:35 PM

A gift is a solid one, definitely the best option

throwaway998877 · 10-10-2020, 08:18 PM

Said my daughter needed them urgently so we already bought a replacement. Managed to bargain with them to receive store credit. Thanks everyone :)